Tatiana Zalialova

Directing end-to-end fraud prevention activities, encompassing mobile app transactions, telecom services, and KYC processes, ensuring robust security frameworks.

Spearheading investigations into suspicious activities and complex fraud cases, proactively identifying emerging patterns and unusual customer behaviors to mitigate risks.

Optimizing fraud detection rules and monitoring methodologies based on continuous analysis of fraud trends and operational insights, enhancing system effectiveness.

Conducting thorough fraud risk assessments for new products, features, and customer flows, integrating proactive controls into the development lifecycle.

Collaborating cross-functionally with Product, Engineering, Operations, and Customer Support teams to implement advanced fraud controls and elevate customer protection measures.

Reduced overall fraud exposure by approximately 3x through the successful implementation of near real-time monitoring and an additional 6x post-full online monitoring.

Eliminated reversal fraud within acquiring operations, enhancing financial security and operational integrity.

Redesigned and optimized fraud detection rules and monitoring logic across diverse card portfolios, strengthening controls and reducing exposure to emerging threats.

Strengthened merchant risk controls and enhanced the monitoring of suspicious transactions, contributing to a more secure payment ecosystem.

Identified critical gaps and performance issues in the fraud monitoring system, defining and driving enhancement requirements with vendors to improve system efficacy.

Expanded functional scope to integrate system testing and digital fraud monitoring, maintaining ownership of fraud analytics through strong team performance and analytical capabilities.

Led comprehensive card fraud monitoring activities, coordinating investigations into suspicious transactions to identify and mitigate financial risks.

Enhanced fraud detection processes and monitoring approaches, significantly increasing the effectiveness of fraud prevention initiatives.

Conducted in-depth analysis of fraud patterns and transaction behavior, providing critical insights that informed and strengthened fraud prevention strategies.

Investigated complex customer disputes arising from failed card transactions, performing detailed root cause analysis to resolve issues and improve system resilience.

Played a key role in the migration to a new card processing platform and fraud monitoring system, contributing to successful testing, process setup, and reporting functions.

Managed a high volume of chargebacks and disputes for Visa and Mastercard, conducting thorough investigations to resolve complex cases efficiently.

Analyzed customer claims and transaction disputes, providing expert insights to facilitate timely and equitable resolutions.

Supported critical ATM reconciliation processes and discrepancy investigations, ensuring financial accuracy and operational integrity.

Contributed to maintaining high standards of customer satisfaction by resolving sensitive financial discrepancies and disputes.

Provided direct support to cardholders, resolving a wide range of transaction-related inquiries and technical issues with high efficiency.

Processed and reconciled daily transaction inquiries, ensuring accuracy and compliance with banking regulations.

Acted as a primary point of contact for customer service, enhancing satisfaction through effective problem resolution.

Contributed to maintaining operational efficiency by streamlining inquiry resolution processes.